Clinic Portal

1. Binding Acceptance and Mandatory Condition

By accessing or using any BookMyCare service on web or mobile app, you expressly consent to this Privacy Policy and agree that continued use is permitted only on the condition that you accept the liability disclaimer stated in this policy and in the Terms & Conditions.

MANDATORY CONDITION OF USE: BOOKMYCARE AND ALL RELATED PERSONS/ENTITIES ARE NOT LIABLE FOR ANY LOSS, CLAIM, DAMAGE, COST, INJURY, DEATH, DELAY, DATA INCIDENT, TECHNICAL FAILURE, PAYMENT ISSUE, THIRD-PARTY ACT, OR ANY OTHER CONSEQUENCE OF ANY NATURE WHATSOEVER. DO NOT USE THE WEBSITE OR APP IF YOU DO NOT AGREE.

2. Scope of This Privacy Policy

This policy applies to all interfaces, pages, screens, APIs, tools, workflows, communications, and data interactions across BookMyCare website and mobile app, including login, profile, booking, queue, prescription, test request, payment, notifications, and support channels.

MANDATORY CONDITION OF USE: BOOKMYCARE AND ALL RELATED PERSONS/ENTITIES ARE NOT LIABLE FOR ANY LOSS, CLAIM, DAMAGE, COST, INJURY, DEATH, DELAY, DATA INCIDENT, TECHNICAL FAILURE, PAYMENT ISSUE, THIRD-PARTY ACT, OR ANY OTHER CONSEQUENCE OF ANY NATURE WHATSOEVER. DO NOT USE THE WEBSITE OR APP IF YOU DO NOT AGREE.

3. Legal Basis and Compliance Position

BookMyCare intends to operate privacy controls in line with applicable law, including Indian legal requirements where applicable to service operations, while reserving all rights to update processing practices, controls, and policy language in response to legal, operational, security, or contractual obligations.

MANDATORY CONDITION OF USE: BOOKMYCARE AND ALL RELATED PERSONS/ENTITIES ARE NOT LIABLE FOR ANY LOSS, CLAIM, DAMAGE, COST, INJURY, DEATH, DELAY, DATA INCIDENT, TECHNICAL FAILURE, PAYMENT ISSUE, THIRD-PARTY ACT, OR ANY OTHER CONSEQUENCE OF ANY NATURE WHATSOEVER. DO NOT USE THE WEBSITE OR APP IF YOU DO NOT AGREE.

4. Data Categories Collected

We may collect identity and contact details, authentication data, role and access metadata, patient-entered data, appointment and operational logs, support history, payment metadata, technical diagnostics, device identifiers, cookies/SDK signals, and permission-based mobile data such as notifications, files, camera, and location when enabled.

MANDATORY CONDITION OF USE: BOOKMYCARE AND ALL RELATED PERSONS/ENTITIES ARE NOT LIABLE FOR ANY LOSS, CLAIM, DAMAGE, COST, INJURY, DEATH, DELAY, DATA INCIDENT, TECHNICAL FAILURE, PAYMENT ISSUE, THIRD-PARTY ACT, OR ANY OTHER CONSEQUENCE OF ANY NATURE WHATSOEVER. DO NOT USE THE WEBSITE OR APP IF YOU DO NOT AGREE.

5. Data Sources

Data may be obtained from your direct submissions, your authorized representative, selected providers, integrated payment/communication/security vendors, and automated logs generated by your use of web/app systems.

MANDATORY CONDITION OF USE: BOOKMYCARE AND ALL RELATED PERSONS/ENTITIES ARE NOT LIABLE FOR ANY LOSS, CLAIM, DAMAGE, COST, INJURY, DEATH, DELAY, DATA INCIDENT, TECHNICAL FAILURE, PAYMENT ISSUE, THIRD-PARTY ACT, OR ANY OTHER CONSEQUENCE OF ANY NATURE WHATSOEVER. DO NOT USE THE WEBSITE OR APP IF YOU DO NOT AGREE.

6. Purpose of Processing and Service Operations

Data may be used for account operation, identity checks, appointment and queue operations, provider coordination, reminders, billing references, payment processing, platform performance, analytics, abuse prevention, fraud control, dispute handling, legal compliance, and security incident response.

MANDATORY CONDITION OF USE: BOOKMYCARE AND ALL RELATED PERSONS/ENTITIES ARE NOT LIABLE FOR ANY LOSS, CLAIM, DAMAGE, COST, INJURY, DEATH, DELAY, DATA INCIDENT, TECHNICAL FAILURE, PAYMENT ISSUE, THIRD-PARTY ACT, OR ANY OTHER CONSEQUENCE OF ANY NATURE WHATSOEVER. DO NOT USE THE WEBSITE OR APP IF YOU DO NOT AGREE.

7. Consent, Withdrawal, and Use Restriction

Where consent is required, your use of BookMyCare constitutes consent to processing described herein. You may request withdrawal where legally available; however, such withdrawal may limit or terminate your ability to use features that depend on the relevant data.

MANDATORY CONDITION OF USE: BOOKMYCARE AND ALL RELATED PERSONS/ENTITIES ARE NOT LIABLE FOR ANY LOSS, CLAIM, DAMAGE, COST, INJURY, DEATH, DELAY, DATA INCIDENT, TECHNICAL FAILURE, PAYMENT ISSUE, THIRD-PARTY ACT, OR ANY OTHER CONSEQUENCE OF ANY NATURE WHATSOEVER. DO NOT USE THE WEBSITE OR APP IF YOU DO NOT AGREE.

8. Sharing, Transfers, and Disclosures

Data may be disclosed on a need-to-know basis to providers, hospitals, clinics, labs, reception staff, service processors, payment partners, cloud/communication vendors, auditors, advisors, affiliates, and authorities where legally required, and may be processed across jurisdictions subject to contractual and operational controls.

MANDATORY CONDITION OF USE: BOOKMYCARE AND ALL RELATED PERSONS/ENTITIES ARE NOT LIABLE FOR ANY LOSS, CLAIM, DAMAGE, COST, INJURY, DEATH, DELAY, DATA INCIDENT, TECHNICAL FAILURE, PAYMENT ISSUE, THIRD-PARTY ACT, OR ANY OTHER CONSEQUENCE OF ANY NATURE WHATSOEVER. DO NOT USE THE WEBSITE OR APP IF YOU DO NOT AGREE.

9. Security and Risk Allocation

BookMyCare uses reasonable technical and organizational controls, but no internet, cloud, app, device, network, or storage environment is fully secure or uninterrupted. You acknowledge this inherent risk and agree that service use is at your sole risk.

MANDATORY CONDITION OF USE: BOOKMYCARE AND ALL RELATED PERSONS/ENTITIES ARE NOT LIABLE FOR ANY LOSS, CLAIM, DAMAGE, COST, INJURY, DEATH, DELAY, DATA INCIDENT, TECHNICAL FAILURE, PAYMENT ISSUE, THIRD-PARTY ACT, OR ANY OTHER CONSEQUENCE OF ANY NATURE WHATSOEVER. DO NOT USE THE WEBSITE OR APP IF YOU DO NOT AGREE.

10. Retention and Deletion

We may retain personal data for service continuity, legal obligations, fraud prevention, security investigations, tax/accounting, and dispute defense, and may delete, anonymize, archive, or legally hold data in accordance with applicable obligations and business/security requirements.

MANDATORY CONDITION OF USE: BOOKMYCARE AND ALL RELATED PERSONS/ENTITIES ARE NOT LIABLE FOR ANY LOSS, CLAIM, DAMAGE, COST, INJURY, DEATH, DELAY, DATA INCIDENT, TECHNICAL FAILURE, PAYMENT ISSUE, THIRD-PARTY ACT, OR ANY OTHER CONSEQUENCE OF ANY NATURE WHATSOEVER. DO NOT USE THE WEBSITE OR APP IF YOU DO NOT AGREE.

11. Third-Party Services and External Systems

BookMyCare may integrate with or link to third-party services and provider systems that are governed by their own legal policies and controls. BookMyCare is not responsible for external platform content, operations, continuity, or independent privacy/security practices outside systems it directly controls.

MANDATORY CONDITION OF USE: BOOKMYCARE AND ALL RELATED PERSONS/ENTITIES ARE NOT LIABLE FOR ANY LOSS, CLAIM, DAMAGE, COST, INJURY, DEATH, DELAY, DATA INCIDENT, TECHNICAL FAILURE, PAYMENT ISSUE, THIRD-PARTY ACT, OR ANY OTHER CONSEQUENCE OF ANY NATURE WHATSOEVER. DO NOT USE THE WEBSITE OR APP IF YOU DO NOT AGREE.

12. Rights, Requests, and Grievance Contact

Subject to applicable law and verification, requests for access, correction, deletion, or grievance redressal may be submitted to clinic@bookmycare.com. We may deny, defer, or limit any request where legal retention, compliance, fraud prevention, system security, or dispute obligations require continued processing.

MANDATORY CONDITION OF USE: BOOKMYCARE AND ALL RELATED PERSONS/ENTITIES ARE NOT LIABLE FOR ANY LOSS, CLAIM, DAMAGE, COST, INJURY, DEATH, DELAY, DATA INCIDENT, TECHNICAL FAILURE, PAYMENT ISSUE, THIRD-PARTY ACT, OR ANY OTHER CONSEQUENCE OF ANY NATURE WHATSOEVER. DO NOT USE THE WEBSITE OR APP IF YOU DO NOT AGREE.

13. Policy Updates and Continued Use

We may revise this policy at any time, with or without separate notice, and continued use after any update constitutes acceptance of the revised policy. If you do not agree with any version, your sole remedy is to stop using the website and app immediately.

MANDATORY CONDITION OF USE: BOOKMYCARE AND ALL RELATED PERSONS/ENTITIES ARE NOT LIABLE FOR ANY LOSS, CLAIM, DAMAGE, COST, INJURY, DEATH, DELAY, DATA INCIDENT, TECHNICAL FAILURE, PAYMENT ISSUE, THIRD-PARTY ACT, OR ANY OTHER CONSEQUENCE OF ANY NATURE WHATSOEVER. DO NOT USE THE WEBSITE OR APP IF YOU DO NOT AGREE.